BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com . We are seeking energetic Customer Service Specialists to join our global team in Bangalore! Responsibilities: Maintain a high bar for client experience by setting an example through performance and work ethic Conduct video calls with customers to assist them with transactional activities such as KYC and user verification . Provide personalized assistance and guidance to customers, ensuring their needs are met promptly and effectively. Accurately manage customer information and transaction details within our systems. Act as a critical line of defense to detect and escalate suspicious or unusual activity and prevent fraudulent activities by interfacing with customers directly. Collaborate with other team members and departments to address complex customer issues and escalate when necessary. Maintain a professional and courteous demeanor at all times, representing the company's values and brand image. Continuously strive to improve customer service processes and procedures to enhance efficiency and customer satisfaction. Stay updated on industry trends, product knowledge, and customer service best practices to provide informed assistance to customers This role demands excellent communication skills, attentio