Analytics Lead, Rider Experience

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Data and analytics are at the heart of Lyft’s products and decision-making. The Rider organization is focused on building a seamless, best-in-class rideshare experience for riders. As an Analytics Lead on the Rider Experience team, you’ll partner directly with cross-functional stakeholders to identify opportunities and design solutions for improving Rider’s experience. You’ll leverage your analytical expertise to deliver actionable insights and recommendations to drive quality business decisions with customer-facing impact. The ideal candidate is obsessed with improving customer experience with data insights, a critical thinker and exceptional problem solver who can identify business opportunities and drive impact and cross-functional alignment, shaping product and business strategy through data-centric presentations. Responsibilities Manages and owns the end-to-end analysis on rider experience, including creating frameworks, defining key metrics, develop dashboards and monitoring business health to drive decision-making and prioritization based on Lyft's business, strategy, and mission Work closely with cross-functional partners (e.g. Engineering, Product, Marketing) to deliver actionable data-driven insights and identify opportunities for continuously improving the rider experience Monitor and diagnose rideshare offerings product performance and present findings to senior leadership Creates and monitors product performance dashboards and communicates findings to cross-functional team Act as a subject matter expert and thought partner in focused product area Breaks down complex problems from end to end and leads execution towards business impact with clear goals. Design A/B testing and execute analyses to evaluate the impact of new product feature improvements Experience: Degree in a